Пошаговые руководства по решению проблем AliExpress

Instructions to help with popular customer service issues

Popular AliExpress How-to Guides

How Do GetHuman's How-to Guides Help Me?

Not only do we write step by step manuals for how to solve common AliExpress customer care issues, but we do it for many other companies as well. In fact we try to do it for all of the issues that customers ask us about the most. In general, we try to figure out which issues are ailing AliExpress customers the most and then our staff of expert writers takes takes our knowledge of major customer service problems and scribes them into an easy-to-follow series of steps for you. And of course we make that information freely available to you and the millions of consumers that use GetHuman each month.

Problems recently reported by other AliExpress customers

Dear gethuman-Team, I am from Germany and ordered the first time at AliExpress. I bough...
The following orders have the phrase FROZEN, The order is frozen due to security reason...
i accidentally pressed confirm receipt and the order has only just been shipped, will i...
I paid ***ghana cedi to order a shoe but paid was delayed until in the evening. I have...
My account is abnormal
On Saturday night being **th Nov ****, I started using the app newly and placed orders...
Hi*WiFi Wireless Visual Doorbell Video Camera *No email was sent to me about the above...
How can I change my email address as the registered is NOT exist anymore.*I did try all...
Ich habe meine Bestellung noch nicht bekommen. Die Bestellung wurde zur*ckgeschickt. Ic...
I ordered the roborock ladestation dock and got the wheel
Kann man bei folgender Jacke die Kapuze abnehmen? Wenn ja, w*rde ich die Jacke bestelle...
I push refund by mistake
hi someone ordered using my credit card
I've ordered a building block carousel on the **th November, I paid £** ** through PayP...
Hi, i have not received my order Number ******************** on Bojan Panovski. The pac...
got a message from Ali express about a package that is not mine
Got message about package from Ali Express that is not mine. I want to inform you so th...
When I try to buy something,there stands *Konto ist deactivated“ and i didnt do anythin...
See more issues reported by AliExpress customers

Does GetHuman write how-to guides because they are a partner of AliExpress?

GetHuman has no affiliation whatsoever with AliExpress, let alone a partnership in which GetHuman would write guides on behalf of another institution. Rather, GetHuman has been helping customers solve their support problems for over a decade and this is one of many ways we try to provide helpful information. Over the course of those years, many millions of customers, including those of AliExpress have come to our website to report a problem. When we spot a trend, we try to dispatch a researcher to find the solution and then write a comprehensive article in which we explain how we do it.

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