How Do I Close My Account on FTX?

Deleting your FTX account is a pretty simple process. Just be sure to follow the instructions carefully and make sure that you want to close your account before you proceed. Once you've deleted your account, it cannot be recovered, so be sure to take care of any outstanding trades or orders and withdraw any funds from your account before closing it.

Dec 9, 2022

Closing your account on FTX can seem daunting, but with a few simple steps, you can have it done in no time. This post will walk you through closing your account and deleting your data. So let's learn more.

The Termination Process on the PC

If you are using a PC, the process to close your FTX account is as follows:

  1. Log into your FTX account.

  2. Click on the "Account" tab at the top of the screen.

  3. Click on the "Close Account" button.

  4. Follow the instructions on the screen to confirm your account closure.

Send In an Account Removal Request

The procedure for making the request is pretty straightforward. All you need to do is:

  1. Head over to the FTX website and sign in to your account.

  2. Once you're logged in, click on your profile avatar in the top right corner of the screen and select "Settings" from the drop-down menu.

  3. Delete Your Data

  4. In the "Settings" tab, click "Support" in the left sidebar.

  5. Under "Help Topics," select "I want to close my account."

  6. Enter the necessary information in the "Enter Message" section.

  7. Enter your FTX password and click "Submit."

  8. Once you've entered your password, a new page will load with a message confirming that your account has been closed.

Deleting an FTX Account Through Email

If you can't find the "I want to close my account" option in the support section, or if you're having trouble logging into your account, you can also delete your FTX account by sending an email to support@ftx.com.

In the email, include your username and the email address associated with your account. You should also include a brief message explaining why you want to close your account. Once you've composed your email, send it off, and you should receive a response from FTX support within a few days confirming that your account has been closed.

Things To Do Before Account Deletion

Once you've deleted your FTX account, it is gone for good and cannot be recovered. So be sure you want to close your account before proceeding with the deletion process. There are a few things you ought to work on before proceeding with account termination. Here are some of them.

If you have any remaining funds in your account, be sure to withdraw them before closing your account. FTX does not currently offer a way to transfer funds out of an account that's being closed.

Additionally, if you have any active trades or orders, cancel them before you close your account. Once your account is closed, FTX will not be able to cancel any trades or orders on your behalf. Engage customer support for assistance.

Remember to disconnect your bank accounts and credit cards from your FTX account before closing it. This will ensure that no unwanted charges are made to your accounts after you've closed your FTX account. Here is how you do it:

  1. Click on your profile avatar in the top right corner of the screen and select "Settings" from the drop-down menu.

  2. In the "Settings" tab, click "Banking" in the left sidebar.

  3. Under "Connected Accounts," click on the "Disconnect" button next to your connected accounts.

Finally, if you have any questions or concerns about closing your account, contact FTX customer support before you close your account. They will be more than happy to help you through the process and answer any questions you may have.

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Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
How Do I Close My Account on FTX?

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How Do I Close My Account on FTX?
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