How Do I Get Fandango to Refund a Charge?

Introduction

If you've been charged by Fandango for a movie ticket you didn’t use or need to cancel, getting a refund is possible. This blog will walk you through each step, from logging into your account to contacting Fandango customer service. If you made a mistake while booking or your plans simply changed, this guide will help you request a refund quickly and easily. You'll also learn what to expect after submitting your request. Follow along, and you’ll be ready to handle Fandango refunds without confusion or delay.

Open Your Web Browser

On your computer or smartphone, open your preferred web browser such as Chrome, Safari, or Firefox.

Go to Fandango’s Website

In the search bar, type www.fandango.com and press enter. You’ll be directed to the Fandango homepage.

Log into Your Fandango Account

Click the “Sign In” button at the top-right corner of the page. Enter your email and password, then click “Sign In” again to access your account.

Go to Your Purchase History

Once logged in, hover over your profile icon and click on “Purchase History.” This section lists all your recent ticket purchases.

Select the Order You Want to Refund

Scroll through your list of orders and click on the one you want refunded. Ensure it is within the refund time window. Fandango allows refunds or exchanges up to the showtime.

Click on “Can’t Make the Show”

If your order qualifies, you’ll see an option to “Refund or Exchange.” Click it. You’ll be guided through a few prompts asking for confirmation.

Choose Refund or Exchange

You’ll be asked to select whether you want a refund to your original payment method or an exchange (such as Fandango credit). Pick “Refund” if that’s your preference.

Reason For Refund

You’ll be asked to choose the reason for your refund from a drop-down menu—common options include “Change of plans” or “Purchased by mistake.” Select the reason that fits your situation, then choose “Refund” and confirm your request.

Contact Customer Service

Sometimes the refund option may not appear, especially if the showtime has already passed or there's a technical issue on the site. If that happens, contact customer support. Scroll to the bottom of the Fandango homepage and click on the “Help” link. In the Help Center, type “refund” into the search bar to explore common solutions. If those don’t work, scroll down and click “Chat with an Expert.” You’ll be given the option to chat with a live agent. Fill out the required details such as your order number, email address, and reason for the refund then submit your request. A response typically arrives within 24 to 48 hours.

Check Your Email

After submitting your refund request, Fandango will send updates via email. Keep an eye on your inbox for a confirmation and estimated processing time.

Conclusion

To get a Fandango refund, start by opening your browser, visiting the website, and logging into your account. Go to your purchase history, select the order you want to cancel, and click on “Refund or Exchange” if it’s still available. Choose “Refund” and confirm your request. If the option doesn’t appear, scroll down to the Help section and contact customer service. Fill in your order details and reason for the refund. Once submitted, you’ll receive updates via email. Refunds are typically processed within a few business days. These steps help you avoid losing money on unused tickets.