How Do I Cancel My Netflix and Get Money Back?

In a nutshell: To cancel your Netflix account, you first need to log into your account on the Netflix website. Then, click on your profile icon and select "Account" from the drop-down menu. In the account settings, find the "Membership & Billing" option and click on it. From there, click "Cancel Membership" and review the information provided before clicking "Finish Cancellation" to finalize the process. If you want to delete your account completely, you'll need to contact Netflix customer support through live chat and submit a request to delete your account.

Nov 30, 2023

Introduction

Netflix is home to various movie shows that entertain adults and children worldwide. The process is straightforward if you have a Netflix account and would like to cancel. Deleting the Netflix application or signing out won’t do the trick. If you’re a movie enthusiast and would like to cancel your account to reduce your spending or screen time, we’ll explore the step-by-step process. Continue reading to learn the hassle-free process of getting rid of your Account.

Sign In to Your Account

First, you must browse the Netflix website and log into your account. Enter your email address or phone number and account password, then click “Sign In.”

How Do I Cancel My Netflix and Get Money Back? (Step 1)

Open Account Settings

After logging into your Netflix account, click your profile icon to open the drop-down menu. From this menu, select the “Account” option. This redirects you to the account settings page.

How Do I Cancel My Netflix and Get Money Back? (Step 2)

Manage Your Membership

The account section contains your membership plan details, account settings, and profile management settings. Find the “Membership & Billing” option on the account settings page. Click it to access your Netflix account membership settings.

How Do I Cancel My Netflix and Get Money Back? (Step 3)

Click “Cancel Membership”

Cancelling your Netflix membership deletes your Netflix account. Click the “Cancel Membership” button to initiate the Netflix account cancellation process. Netflix will attempt to convince you to downgrade your plan to keep you as a member. If you’re persuaded to downgrade, your membership and account remain. Here, you must make sure that you want to delete your account completely before proceeding to the next step. If you decide to downgrade to the basic or standard plan, click “Downgrade My Plan.” If you’d like to do more research before choosing a new plan, click “Compare All Plans.” Otherwise, proceed to the next step.

How Do I Cancel My Netflix and Get Money Back? (Step 4)

Confirm Cancellation

After clicking the “Cancel Membership” button, Netflix presents your membership details and what will happen after the cancellation. Review the provided information to ensure it aligns with your intentions. Once satisfied, click “Finish Cancellation” to finalize the cancellation process. If you intend to reopen your account later, you can sign up to receive emails about new films and TV programs.

How Do I Cancel My Netflix and Get Money Back? (Step 5)

Contact Support

Cancelling your membership doesn’t immediately terminate your Netflix account since it remains active until the expiry of the subscription. To delete your account, reach out to Netflix customer support. Navigate back to the Netflix homepage and click on your profile icon. Select “Help Center” from the drop-down menu.

How Do I Cancel My Netflix and Get Money Back? (Step 6)

Start a Live Chat

Once at the help center homepage, scroll to the bottom and click “Start a Live Chat.” This chat feature lets you speak with a customer support representative and inform them of your intention to delete your Netflix account.

How Do I Cancel My Netflix and Get Money Back? (Step 7)

Submit Your Request

The chat feature gives a welcoming message prompting you to request help and receive assistance. Type “I Want to Delete my Netflix Account” and click “Submit.” The next prompts will be a series of questions to determine why you’d like to delete your account, and the support representative will try to convince you to retain the account. Once you complete the required prompts, your account will be successfully terminated.

How Do I Cancel My Netflix and Get Money Back? (Step 8)

Conclusion

Netflix is a remarkable entertainment platform, but it may distract us from productive activities. If you fail to manage your time well because of your Netflix account, you can cancel your membership as described. Ensure to keep track of Netflix emails after the cancellation in case of any issues.

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Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
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