Not only do we write step by step manuals for how to solve common Verizon FiOS customer care issues, but we do it for many other companies as well. In fact we try to do it for all of the issues that customers ask us about the most. In general, we try to figure out which issues are ailing Verizon FiOS customers the most and then our staff of expert writers takes takes our knowledge of major customer service problems and scribes them into an easy-to-follow series of steps for you. And of course we make that information freely available to you and the millions of consumers that use GetHuman each month.
Problems recently reported by other Verizon FiOS customers
cant stream or watch fios on my computor
I need to talk to someone about my Dad's account. I received a text that his payment i...
Need customer service assistance
We ordered DVR service and did not get DVR service installed. We want DVR service insta...
Looking to speak with someone to reschedule a internet appointment
You couldn’t get me in touch with Albany NY Verizon FIOS so a bill could be paid by my...
My friend, carol cittadino mincieli cannot pay her fios bill online and can’t get a hu...
My cell, internet connection is extremely slow. What's going on?
Red internet light is on.
I received a new set top box and I cannot set it up. I keep getting an error message s...
My fiber cable seems to be damaged can you send a technician over
I picked up a new FiOS box at a retail outlet on Saturday. It needs to be configured an...
I didn’t order a movie called Spontaneous for **:** I’m not even home
My remote isn’t responding correctly. It doesn’t change channels and backside battery c...
I’m trying to pay my Verizon internet bill on line
Our fios internet is not working
A wire is down in front of my house and my car hit it. This is dangerous.
Want phone number can I use for customer service
See more issues reported by Verizon FiOS customersGetHuman has no affiliation whatsoever with Verizon FiOS, let alone a partnership in which GetHuman would write guides on behalf of another institution. Rather, GetHuman has been helping customers solve their support problems for over a decade and this is one of many ways we try to provide helpful information. Over the course of those years, many millions of customers, including those of Verizon FiOS have come to our website to report a problem. When we spot a trend, we try to dispatch a researcher to find the solution and then write a comprehensive article in which we explain how we do it.